Anis Test How Artificial Intelligence Changes Customer Service

Excellent customer service is a prerequisite for the success of any business. Customers pay more and more attention to the company's ability to provide value beyond the initial purchase. With Covid-19 urging businesses to move online, Artificial Intelligence gradually becomes one of the cornerstones of remote customer care operations. Continue reading this article to learn more about 5 most important benefits that AI offers to customer service.

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Anis Test How Artificial Intelligence Changes Customer Service

  • Intelligence Artificielle
Artificial Intelligence (AI), is no longer a piece of science fiction, but an integral part of our commonplace reality. Today, more and more companies take advantage of AI to automate and improve different business processes. According to Statista, in 2021, global AI market amounted to $327,5bn and global AI software market revenue reached $247,6bn. Excellent customer service, in turn, is a prerequisite for the company's success. Whereas customers still care about price and product quality, they start paying more and more attention to the company's ability to provide value beyond the initial purchase. 3 out of 5 customers say that good customer service wins their loyalty towards the company's brand. With Covid-19 urging businesses to move online to an ever greater degree, AI gradually becomes one of the cornerstones of remote customer care operations.

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